Our customers about us
Note of thanks
Dear Gradlyn Team,
Today, I want to express a special word of thanks. Recently, we all traveled together to the USA to enjoy a long and relaxing vacation. But there is someone we are especially grateful to: Lufthansa and the fantastic staff at Gradlyn. Our little dog Schlappi was able to accompany us on this journey, and it was a true blessing that he arrived safely and soundly with us in the USA. Thanks to your professional support, our family trip went smoothly. We were fortunate to have a direct flight from Frankfurt to the USA, and Lufthansa ensured that Schlappi was well taken care of in the cabin throughout the entire flight. The travel bag we received from Gradlyn was large enough and much better than our old one.
We were reassured to see how comfortably and securely Schlappi could travel in it. We would like to especially thank Torston & Kay, who accompanied us during passenger check-in at Frankfurt Airport. They were a great help, especially for our slightly mobility-impaired grandma, who was also part of our travel group. The pickup of the dog and the luggage at home was also a great convenience that we greatly appreciate.
Junior, our youngest family member, was overjoyed that Schlappi could come on vacation with us. In the terminal, Pilot Jene flew Schlappi to the USA. See picture… He couldn't bear to be without his loyal companion, and it was wonderful to see the two of them spending time together. We are grateful for the excellent care and outstanding service we received, which allowed us to enjoy our vacation to the fullest without worrying about Schlappi's well-being.
Thank you for helping us make this vacation an unforgettable experience for the whole family. We will never forget your efforts and support.
Warm regards from Pilot Jene
Greetings from Canada
Finally our family united in Canada and we are more than happy to see our Thor again with us in Toronto!
He had a great travel alone without any accidents and looked healthy and happy after the trip.
It all about you, Alexandra, and your great company, giving to people happiness and help!
You even do not understand how grateful we are!
We made a much noise in Ukrainian chat groups how to travel with animals:)
So we expect some good load wave on your company:)
Once more thank you very much!
Say hello to all your colleagues who helped with Thor delivery!
I really liked to meet you personally to have a chance give you a hug!
All the best,
Thank you for taking care of him!
I wanted to personally thank both of you for the outstanding service you and your teams provided in helping us get our Dog Beau home to Michigan.
I’m sure you’ve had a number of clients who’ve expressed the stress of sending their pet into the ‘unknown’ and my wife and daughters had that feeling but are ow delighted to see him home safe.
We would not hesitate to recommend you to anyone looking for support for their pet ransom in the future.
Once again thank you for taking care of him!
Hi Kay and Sandra
So very sorry for the delayed response. I just wanted to express my utmost gratitude to Gradlyn for helping my pup, Harry vom Patscherkofel into the U.S. He arrived safe and sound, your partner,The Ark at JFK Airport in New York was amazing too.
This was a long journey for all of us, as we waited for many months for the opportunity so that Harry can fly from Germany to the U.S.
@ Kay : You were always there for us, from the very beginning. You always assisted, your responses were so prompt and helpful! If I have another pup fly to the U.S., you will be the first person I would contact to assist.
Gradlyn has provided an exceptional service,and I would highly recommend your per service to anyone.
I know that COVID-19 still impacts us all,and that there are still travel restrictions. I am so happy that I could have the support of your firm.
I wish you all the very best, and stay safe!
Below is a picture of Harry: the best pup I could ask for. :)
Silvia & Harry
Always professional and helpful
I collected Polly from Melbourne quarantine last Saturday 15th and my sister drove us the 7 hours straight back to her house in Canberra (with my sister's sweet 15 year old Jack Russel "Archie" sitting beside her cage).
Polly settled in incredibly well immediately from the time she arrived. (...)
You always answered promptly and dealt with my questions professionally and helpfully. Thank you.
Now Polly's finally here I'm able to go back to work in either Brisbane or Sydney. That means one more move yet for Polly and me but she's certainly up to it.
Kind regards and best wishes
Helen Pickford and Polly